Cancellation & Refund Policy
This Cancellation & Refund Policy explains how cancellations, rescheduling, and refunds are handled for PhotoZoom services and bookings.
1. General policy
By booking a photography session or related service with PhotoZoom, you agree to the cancellation and refund conditions described on this page.
Because photography sessions are time-based services that reserve availability, cancellation terms may differ from standard product returns.
2. Cancellations by the customer
If you need to cancel your booking, please contact us as soon as possible.
- If cancellation is made sufficiently in advance, we may offer rescheduling where possible.
- If cancellation is made at very short notice, we may be unable to offer a refund or alternative slot.
- If a customer does not appear for the scheduled session without prior notice, the booking may be treated as a no-show.
3. Rescheduling
We understand that travel plans and weather conditions may change. Where possible, PhotoZoom may allow a session to be rescheduled to another available date or time.
Rescheduling is subject to availability and may not always be possible during busy periods.
4. Cancellations due to weather or conditions beyond control
If a session cannot take place due to unsuitable weather, safety concerns, or other circumstances beyond our control, we will try to offer an alternative time, date, or suitable solution where possible.
PhotoZoom reserves the right to make practical changes to the session timing or location in order to complete the service safely and professionally.
5. Refunds
Refunds, where applicable, will depend on the type of booking, payment method, amount already paid, and timing of cancellation.
- If no payment has yet been made, no refund is applicable.
- If advance payment or deposit is introduced in the future, the applicable refund conditions will be clearly stated during booking.
- Completed photography services and delivered digital products are generally non-refundable.
6. Hotel guest packages and voucher offers
Special hotel guest offers, voucher sessions, and promotional packages may be subject to separate conditions.
Where a package is offered free of charge through a voucher or promo code, no refund applies to the free service itself. If additional images or upgrades are purchased, those purchases may be subject to their own conditions depending on the type of product delivered.
7. Additional photos and digital products
Additional digital images, edited files, and personalized photo products are generally non-refundable once selected, processed, or delivered.
This is especially important for digital goods and custom services that are created specifically for the customer.
8. Prints and physical photo products
If printed photographs or physical photo products are supplied, please contact us if there is a problem with the product.
If a print arrives damaged or incorrect due to a production issue, we will review the issue and, where appropriate, offer a replacement or suitable solution.
9. Missed appointments
If a customer does not attend the session at the agreed time and location without prior notice, PhotoZoom reserves the right to treat the appointment as missed and completed for scheduling purposes.
10. Contact us
If you need to cancel, reschedule, or discuss a refund-related issue, please contact us as soon as possible:
PhotoZoom
Email: info@photo-zoom.gr
Phone: +30 6999 00 9992
Website: https://photo-zoom.gr/
Last updated: March 2026